Caring without burning out: How smarter workload strategies for (multiple sclerosis) nurses can safeguard qualitative care in European healthcare systems


MS Nurse PROfessional is building a stronger voice for specialised multiple sclerosis nursing across Europe. We advocate for health systems that enable nurses to deliver high-quality, coordinated and efficient care for people living with MS.

Our advocacy is grounded in practice, shaped by nurses and people living with MS, and translated into concrete policy recommendations for decision-makers at European and national level.

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Without specialised nurses, there cannot be effective therapies.

Why this matters

Across Europe, people living with multiple sclerosis do not always have access to the coordinated, multidisciplinary support they need. At the same time, many nurses work under growing pressure, with too much administration, uneven access to specialised training, and limited recognition of their role within the care pathway.

This is not only a workforce issue. It is a quality-of-care issue.

Over 1 million Europeans live with Multiple Sclerosis (MS), most diagnosed in their 20s and 30s. MS is a chronic disease of the central nervous system, causing symptoms such as fatigue, vision and motor problems, cognitive changes, and difficulties with speech, mobility, and bladder function.

  • 80% of people with MS are unemployed within 10–15 years of diagnosis.
  • 40–60% reduce social and leisure activities, especially in advanced stages.
  • There is no cure, but modern therapies and rehabilitation can delay disability and improve quality of life, work participation, and wellbeing.


Specialised nurses are essential to making this care work in practice. They help monitor treatment efficacy, manage complex symptoms and side effects, provide patient education, and support diagnostic procedures. When nurses are overstretched, key clinical and psychosocial tasks risk being delayed or left undone.

That is why MS Nurse PRO is advocating for practical, evidence-based changes that can improve care for people with MS and make nurses’ work more sustainable.

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The evidence behind our advocacy

In 2024, MS Nurse PROfessional launched a multinational survey to better understand the workload management of nurses caring for people with MS in Europe.

The survey included 108 nurses from 15 countries and highlighted a clear need for systemic change:

  • An average caseload of 516 patients per nurse, far above the recommended level;
  • Widespread unfinished clinical and psychosocial work, largely due to excessive administrative burden and lack of integrated care;
  • Strong consensus among MS nurses on the need for systemic change: more specialised staff, integrated and multidisciplinary care teams, streamlined processes, and referral authority.  


These findings reinforce what nurses have long been saying: better workload management is essential to safeguarding high-quality MS care.

In response, the nursing community identified clear priorities: more specialised nurses, better access to psychological support and allied healthcare professionals, stronger multidisciplinary care, less administrative burden, and greater referral and prescribing authority for appropriately trained nurses.

You can explore the evidence in more detail through our supporting materials:

A multinational survey on the workload of nurses caring for people with multiple sclerosis in Europe

Take a look at our draft journal article that has been submitted for publication.
A multinational survey on the workload of nurses caring for people with multiple sclerosis in Europe
Poster Workload management of nurses caring for people with multiple sclerosis

Poster Workload management of nurses caring for people with multiple sclerosis

Read about the current workload practices of neuroscience nurses in Europe that care for PwMS, and their opinions on potential solutions to address unfinished tasks.

Our evidence-based policy recommendations


1. Recognise advanced and specialist neuroscience nurses as essential healthcare professionals

Recognise advanced and specialist neuroscience nurses as essential healthcare professionals who improve access, coordinate multidisciplinary care and reduce pressure on overstretched neurological services. Europe needs both more nurses and a better use of existing nursing expertise.

2. Ensure access to multidisciplinary care for people living with MS

People living with Multiple Sclerosis should have timely access to multidisciplinary care, including psychologists, physiotherapists, occupational therapists and social workers. Specialist and advanced MS nurses should play a central role in identifying patient needs, coordinating access to these professionals and supporting continuity of care.

3. Create an EU-supported Advanced Practice Nursing Model for Chronic Neurological Disease

Create an EU-supported Advanced Practice Nursing Model for Chronic Neurological Disease, starting with multiple sclerosis as a pilot condition[GU1] . This should define common descriptors of scope, competencies, digital skills, multidisciplinary team coordination responsibilities, patient-facing outcomes and the role of advanced nurses in chronic neurological care pathways.

4. Fund pilots to reduce administrative burden for nurses and care teams

EU and national funding programmes should support pilots that map current administrative work, test digital and team-based solutions, and reduce avoidable administrative burden for nurses and care teams. MS Nurse PRO could propose a pilot aiming to reduce avoidable administrative burden by 25% by 2030, while improving time for patient-facing care.

5. Use EHDS implementation to reduce administrative burden and improve care coordination

Use the implementation of the European Health Data Space and national electronic patient health records to reduce administrative burden and improve care coordination. Nurses and patients should be involved in the design of digital systems, and implementation should measure usability, workload impact, care coordination and reductions in avoidable administrative tasks.

6. Assess EU and Member State options for recognition of advanced practice nursing

Launch a formal mapping and feasibility assessment of how advanced practice nursing is recognised across Europe, including whether and how Directive 2005/36/EC on professional qualifications could better support advanced nursing roles. Member States and regions should also assess how nurse independent prescribing and referral qualifications can be made available where appropriate and safe.

7. Make advanced nursing and workforce role redesign part of the brain health agenda

A European brain health plan or roadmap should include care pathways, workforce roles, advanced nursing, multidisciplinary care, training and patient support, alongside research and innovation. The Irish and future Council Presidencies should place health workforce role redesign on the political agenda through Council discussions, Presidency events, written briefings or Council conclusions.

From evidence to action


Our advocacy is built on four pillars:

Research

We are gathering evidence on workload management, nursing roles, training pathways, and differences across healthcare systems. Our 2024 survey on nurses caring for people with MS provides a strong evidence base for reform and has helped identify where workload pressure is affecting the quality and coordination of care. 

Real-life experience

We are collecting testimonials from nurses and people living with MS to show what good care looks like in practice — and where systems still fall short.

Community engagement 

Following the survey, we presented our findings at ECTRIMS2024 and again at ECTRIMS2025, helping raise awareness of the workload challenges facing nurses caring for people with MS and of the solutions nurses are calling for. 

Policy engagement

We bring this evidence into European and national policy discussions through targeted stakeholder meetings and advocacy events. We recently held an online policy meeting with Member of the European Parliament Kateřina Konečná (CZ), Executive Director of the European Specialist Nurses Organisation Ber Oomen, MS Consultant Nurse Noreen Barker (UK), University College London Hospitals NHS Foundation Trust, and national clinical experts, and are preparing a live event at the European Parliament to discuss how smarter workload strategies for MS nurses can safeguard high-quality care in European healthcare systems.

Advocacy leaflet: Workload Management of Nurses Caring for People with Multiple Sclerosis

Our advocacy leaflet highlights our findings into clear, actionable recommendations for policymakers and healthcare leaders. Explore the key messages that can transform MS care.
Advocacy leaflet: Workload Management of Nurses Caring for People with Multiple Sclerosis

Share your voice

Are you an MS nurse or a nurse caring for people with MS?
We want to hear about your professional experience.

Do you:

  • work with access to psychologists, physiotherapists, occupational therapists and social workers?
  • benefit from efficient digital systems?
  • have access to administrative support?
  • work as part of an integrated care team?
  • have independent referral authority?
  • hold prescribing authority?
  • receive specialised training in MS care and digital tools?
     

Share your testimonial as an MS nurse

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Are you a person living with MS?
We want to hear about your experience of care.

Have you had access to:

  • an MS specialist nurse?
  • a multidisciplinary care team?
  • coordinated and easy-to-navigate care?
  • the support needed to manage symptoms and stay active in daily life?
  • digital tools that make care easier to access?
     

Share your testimonial as a PwMS

Our ambition 

We advocate for value-based nursing in multiple sclerosis, where digital tools and intelligent systems meaningfully reduce administrative burden and enable nurses to practise at the top of their expertise.

Within a well-structured multidisciplinary care team, MS specialised nurses take a leading role in coordinating care and focus their clinical work on high-value, specialised nursing activities.

Tasks that are better addressed through other professional expertise are appropriately delegated to trained colleagues, ensuring that skills across the care team are applied where they add the greatest value and helping to safeguard both care quality and workforce sustainability.

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